FAAM guarantees your satisfaction. In case you are not fully satisfied, you can send back to us every item you bought in order to obtain a full refund of the price paid or the substitution of the product.

The ordinary guarantees are divided into two categories:

- For individuals: 2-year guarantee on the vehicle and 1-year guarantee on the battery, with the commitment to perform a monthly complete charge cycle even if the vehicle is not used.

- For companies (business use): 1-year guarantee on the vehicle and 1-year guarantee on the battery, with the commitment to perform a monthly complete charge cycle even if the vehicle is not used..

For any fault identified soon after the purchase, within seven days from the reception of the products, you may send a notice by fax (++39 0734 2581) or by e-mail, explaining the reasons for a possible refund (bad quality, damaged product, etc.). Please specify in your message whether you prefer the substitution of the product or a cash refund.

You will have to ship back the insured products, paying only for the insurance and the shipping costs.

Within ten days from the reception of the products you have shipped back, either we will send you the replacement, if available, or we will fully refund the product cost, according to your indications.

For further information, you can call the Freephone number 800 518420

The service for FAAM products is carried out directly by the area distributors or by FAAM Service Division. In order to know the closest service point you can refer to the Official Retailers list or fill in the convenient form Request Service

For further information, you can call the Freephone number 800 518420